FAQ

Default solution folder, feel free to edit or delete it.

Can I access my app/website via your Static IP address?
The short answer is... it depends.  By default, QuotaGuard Static allows you to route outbound traffic from your app via a Static IP, for example, to ac...
Wed, 25 Mar, 2020 at 11:10 AM
How to change billing information for Invoices (Address, Tax/VAT, Email, etc.)
If you need to change the address and other billing information for your company, these are the steps to follow.  1. Log into your QuotaGuard account.  ...
Wed, 25 Mar, 2020 at 10:18 AM
Is the HTTP proxy secure when accessing HTTPS services?
Yes. You can access HTTPS services via the HTTP proxy whilst still getting full SSL/TLS security.  When you make a request via the proxy to an HTTPS endpoi...
Fri, 20 Mar, 2020 at 10:31 AM
How do I access and download Invoices?
A) Log into your account at https://www.quotaguard.com/users/sign_in B) Click on Settings and then Edit Account. C) Click on Billing. D) There you ...
Wed, 25 Mar, 2020 at 10:16 AM
What if I only want to use one QuotaGuard Static IP Address?
You can absolutely use only one of the Static IP addresses that we provide.    However, keep in mind, all our proxies are located behind a load balancer, ...
Wed, 18 Mar, 2020 at 1:53 PM
How to change your billing information and update your Credit Card
If you need to change the credit card or other billing information for your company, these are the steps to follow.    1. Log into your QuotaGuard accoun...
Wed, 25 Mar, 2020 at 10:20 AM
Soft Limit Policy - What Happens If We Exceed our Request Limit for the Month?
    Many times we get the question,  "What happens when you go over our monthly limit?"       It's pretty simple, we have a soft limit poli...
Wed, 25 Mar, 2020 at 10:40 AM
Why Does QuotaGuard Provide Customers Two Static IP Addresses?
To provide a high availability service, we provide customers a primary and secondary static IP address.  If one IP address should become unreachable, th...
Thu, 26 Mar, 2020 at 9:55 AM
Is There a Minimum Commitment for QuotaGuard?
No. And Not Ever. After the free trial, you will be billed for your first month of usage.  If you cancel, your account will be removed and you will...
Thu, 26 Mar, 2020 at 9:55 AM
What Is the QuotaGuard Support SLA?
As a North American-based business, we offer front-line support between 9am and 5pm EST on regular business days, not including holidays.  Support e-mai...
Thu, 26 Mar, 2020 at 10:01 AM