FAQ

Default solution folder, feel free to edit or delete it.

"How do I set up environment-specific .qgtunnel files?"
On April 1, 2021, we are moving all of our QuotaGuard Support Documentation to  https://quotaguard.github.io/qg-docs/  Please Update Your Suppor...
Wed, 14 Apr, 2021 at 7:19 PM
Why Can't My Client Connect To My IP Addresses Directly?
A common question we receive at Support is that a customer can’t access their IP’s when they check them directly (for example, in a web browser).  If you w...
Sun, 22 Jan, 2023 at 1:40 PM
How to Add Additional Subscriptions to your QuotaGuard Account
To add additional subscriptions to your QuotaGuard account, please follow these simple steps below. Log into your QG Administrator account (https://www.q...
Mon, 4 Oct, 2021 at 11:22 AM
What TLS Versions (1.0, 1.1, 1.2) does QuotaGuard Support?
On April 1, 2021, we are moving all of our QuotaGuard Support Documentation to  https://quotaguard.github.io/qg-docs/  Please Update Your Suppor...
Sun, 3 Oct, 2021 at 8:54 AM
What Happens to My Static IP's and Configuration Settings When I Change Plans?
The short answer is “No”. Your billing and subscription plans are completely decoupled from the static IP proxy system. Therefore, if you are consi...
Mon, 31 Oct, 2022 at 9:40 AM
Does QuotaGuard Static IP's Work with VNC for Remote Workers (WFH)?
Many times we get requests for help to set up a team of remote workers or help with a "Work From Home" Static IP address solution.   As much as ...
Thu, 30 Sep, 2021 at 3:00 PM
SSL Errors with LetsEncrypt Certificates
On 30 September 2021, LetsEncrypt's DST Root CA expired invalidating a lot of older browsers and applications that relied on the certificate.    Unfor...
Sat, 2 Oct, 2021 at 3:20 PM
How does QuotaGuard Measure "SOCKS BANDWIDTH" in the Log Files
This is a question we get from time to time. The answer is pretty simple:  QuotaGuard logs both your requests and passed-through bandwidth.   For th...
Sun, 3 Oct, 2021 at 8:50 AM
Routing Subdomain Traffic to a Primary Domain
Let's propose the following scenario:   Your use case is to use QuotaGuard to be able to route traffic from your subdomain https://mydomain.com to htt...
Mon, 4 Oct, 2021 at 10:19 AM
SOCKS5 vs HTTPS Proxy - Which Should I Use?
QuotaGuard offers both a HTTPS Proxy and a SOCKS5 Proxy.  But when do you use one vs the other? If you are using an HTTP/HTTPS service (ie: API) the...
Mon, 4 Oct, 2021 at 11:17 AM