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As a North American-based business, we offer front-line support between 9am and 5pm EST on regular business days, not including holidays.
Support e-mails are usually answered within a few hours during this period.
Emergency support out of hours is undertaken on a best effort basis, but we pride ourselves on our service reliability and response time.
Any time we can assist our customers, we try to make the effort to help them.
Also see : QuotaGuard Static IP Support SLA’s for Each Hosted Platform