As a North American-based business, we offer front-line support between 9am and 5pm EST on regular business days, not including holidays.
Support e-mails are usually answered within a few hours during this period.
Emergency support out of hours is undertaken on a best effort basis, but we pride ourselves on our service reliability and response time.
Any time we can assist our customers, we try to make the effort to help them.
Also see : QuotaGuard Static IP Support SLA's for Each Hosted Platform
If you have questions, or if this solution doesn’t work or fit your use case, please reach out to us at Support
so we can help figure it out with you.
Working with sensitive data, like HIPAA, Financial, or Personally Identifiable Information (PII)?
Then you will want to check out our QuotaGuard Shield solution, it's the same as QuotaGuard Static, but with stronger end to end security for your requests. We can also help migrate current Static customers to Shield for free, just reach out to us at Support to request assistance.