FAQ

Default solution folder, feel free to edit or delete it.

"How do I set up environment-specific .qgtunnel files?"
On April 1, 2021, we are moving all of our QuotaGuard Support Documentation to  https://quotaguard.github.io/qg-docs/  Please Update Your Suppor...
Wed, 14 Apr, 2021 at 5:19 PM
Why Can't My Client Connect To My IP Addresses Directly?
A common question we receive at Support is that a customer can’t access their IP’s when they check them directly (for example, in a web browser).  If you w...
Mon, 4 Oct, 2021 at 9:21 AM
How to Add Additional Subscriptions to your QuotaGuard Account
To add additional subscriptions to your QuotaGuard account, please follow these simple steps below. Log into your QG Administrator account (https://www.q...
Mon, 4 Oct, 2021 at 9:22 AM
What TLS Versions (1.0, 1.1, 1.2) does QuotaGuard Support?
On April 1, 2021, we are moving all of our QuotaGuard Support Documentation to  https://quotaguard.github.io/qg-docs/  Please Update Your Suppor...
Sun, 3 Oct, 2021 at 6:54 AM
What Happens to My Static IP's and Configuration Settings When I Change Plans?
On April 1, 2021, we are moving all of our QuotaGuard Support Documentation to  https://quotaguard.github.io/qg-docs/  Please Update Your Suppor...
Sun, 3 Oct, 2021 at 6:53 AM
Does QuotaGuard Static IP's Work with VNC for Remote Workers (WFH)?
Many times we get requests for help to set up a team of remote workers or help with a "Work From Home" Static IP address solution.   As much as ...
Thu, 30 Sep, 2021 at 1:00 PM
SSL Errors with LetsEncrypt Certificates
On 30 September 2021, LetsEncrypt's DST Root CA expired invalidating a lot of older browsers and applications that relied on the certificate.    Unfo...
Sat, 2 Oct, 2021 at 1:20 PM
How does QuotaGuard Measure "SOCKS BANDWIDTH" in the Log Files
This is a question we get from time to time. The answer is pretty simple:  QuotaGuard logs both your requests and passed-through bandwidth.   For th...
Sun, 3 Oct, 2021 at 6:50 AM
Routing Subdomain Traffic to a Primary Domain
Let's propose the following scenario:   Your use case is to use QuotaGuard to be able to route traffic from your subdomain https://mydomain.com to ht...
Mon, 4 Oct, 2021 at 8:19 AM
SOCKS5 vs HTTPS Proxy - Which Should I Use?
QuotaGuard offers both a HTTPS Proxy and a SOCKS5 Proxy.  But when do you use one vs the other? If you are using an HTTP/HTTPS service (ie: API) the...
Mon, 4 Oct, 2021 at 9:17 AM