FAQ

Default solution folder, feel free to edit or delete it.

How Does The Free Trial Work?
There’s no risk and no obligation.  You can cancel your account - in one click - at any time by simply clicking on the “Billing” link on your dashboard ...
Thu, 26 Mar, 2020 at 3:41 PM
What Analytics are Available?
We currently retain the number of hits you make to each API at various granularities.  Via your dashboard you can see a real-time view of 12 months of d...
Thu, 26 Mar, 2020 at 3:55 PM
Will My Static IP Addresses Change?
The short answer is no, they stay the same unless you ask us to change them or elect to do any of the following options that would require us to provide you...
Thu, 28 May, 2020 at 9:25 AM
What About Privacy, Security, and Data Retention Questions?
Great questions, please head over to our Privacy, Security, and Data Retention FAQ for the most up to date answers.  
Thu, 26 Mar, 2020 at 3:58 PM
How Does QuotaGuard Handle Proxying HTTPS connections?
Q: How does QuotaGuard handle proxying HTTPS connections? Is it accurate that Quotaguard Static has HTTPS connections to Heroku?  If not, that would mea...
Thu, 26 Mar, 2020 at 4:02 PM
Can we request longer time-outs for slow connections?
Yes, we know some connections don't receive a response for a while, so we've added the ability to request longer time outs for each account.  ...
Thu, 26 Mar, 2020 at 4:04 PM
Why are my Static IP's the same with multiple subscriptions?
By default, we provide users with a shared proxy service.  This means that you share the servers and the IPs with many other users.   If you sign up for...
Fri, 5 Jun, 2020 at 1:36 PM