On April 1, 2021, we are moving all of our QuotaGuard Support Documentation to 


https://quotaguard.github.io/qg-docs/


 Please Update Your Support Bookmarks


 Documentation for this article will be maintained at 


https://quotaguard.github.io/qg-docs/quickstart-ruby 


Please click on the above link to ensure you are reading 

the most recent and updated documentation.

This document outlines the service level agreement for USERS provisioned with Hosted Services by STATICA on the AppDirect Platform who have taken up Premium Support by subscribing to an Enterprise plan or higher.